Telkom Service

My phone line was cut today and I had no forewarning. Yes, I had an arrears amount, but I still would expect someone from Telkom to call me and give me notice that unless I pay by XYZ Date, we are going to cut you. The latest statement I have shows that I need to pay by 7 May and yet I was cut on 23 April. I've been with Telkom for 23 years in Joburg and feel that this should be a service you offer. I object to paying the re-connection fee when your service was lacking in this regard right upfront.