Telkom service

Most pathetic service ever experienced. Requested the 99rand bolt on package on friday. It was noted that a voucher number was suppose to be received. However only received message that order has been placed fuether communication to follow. Spent almost 200 rand on airtime just to speak to the call centre who promised that they would escalate the issue and give a call back. Also advised to visit nearest store. Visited Telkom Key West where they noted that they could not assist me without really trying. Should have known that the store was pathetic as i was not the only client complaining. Waited for assistance for a few hours still no luck nobody really cared. However it is quite fast to add the bolt on service to my account. Although im still unable to use anything.........do not consider using Telkom as their customer service sucks. Only way forward now is to escalate to ombudsman. As they have still not called me back.