Telkom Service?

In November my telkom line and adsl cut off and after reporting it to the call centre multiple times, I still had to wait 19 days, and that was only after I launched a complaint st ICASA. Ever since, I have intermittent and sloe service. I have been reporting this since February and all they say is they are working on it. On 09/04 /2018, a technician called Robert (found out his name from other dissatisfied customers), parked infront of my house and shouted to me if my line was fixed. I walked to him and said if he didnt fix it, then - no. He drove off and 5 minutes later, my service was cut completely. Telkom is still saying that they will fix it. They phoned me, but dropped the call immediately. Thereafter they sent an sms and claimed that they spoke to me.