Telkom Service

in August 2017 I decided to take out an Data contract with Telkom, I went in on a Friday app**** from the contract which included an LTE WiFi router, they checked if i had coverage in my area, "confirmed I did" and processed the contract. when I got I powered up the router and had no reception. Waited for 24 hours and still, nothing. i took it back on that Sunday and Telkom logged a call with their customer care and said that a technician will contact me and will pay me a visit at home with fix the reception issue with 7 days. after waiting 6 working days and after holding on the customer care line for an hour they responded with a technician will be there but they don't know when and the call attendant was extremely rude. i then followed up with an email and did not received any reply. On the 8th day i took back the device to the store and the consultant cancelled my contract on the 09/09/2017 case number ********** 5. I then get billed for the contact for R481,64. I call customer care and they have no record of the cancellation. I go back to the store and they then send an email to customer care confirming my cancellation. From September last year until now (16 March 2018) Telkom has been debiting my bank account for R481,64 and send me a monthly statement. Every time I call customer care they I insist i have an account with them, they then escalate the call then say oh yes it is closed and will not debit my bank account anymore. every single person at customer was not helpful and extremely rude. Two weeks ago some one called me from Telkom and asked me if I still have the router I said no they then said its confirmed my account is closed and contract cancelled. My account was ONCE AGAIN debited on 16/03/2018 for R481,64 with telkom ref telk ********** 95. The worst company ever.