Telkom service.

We visited the Telkom Clearwater branch about 6 - 7 weeks ago to cancel a line, as we moved to another house. We also asked for a new telephone for the new house. The experience was BAD. The lady at the counter was unable to assist us. They mentioned that they will send us an SMS to let us know about progress. We are still waiting for an SMS from Clearwater. We then went to the Telkom branch at Westgate to see if we can get professional service there. We bought the telephone instrument about a month ago, which was inoperable due to the fact that we are not connected and able to use the telephone. In the mean time we again went to the Telkom Branch at Westgate to understand the reason for us to not get a working instrument. We did the 24 – 48 hour waiting requirement and could still not use the telephone. After 2 days we went again to the Westgate branch to again ask what the issue is with the phone. Once again we were sent back and to again wait for 24 – 48 hours, still with no working Telephone. We then again went to Westgate and another lady assisted us, we were there at 9h00 last week Saturday/Sunday. The lady mentioned that there was an issue with the invoice? and that they will attend to it. She mentioned that there was another Telkom worker that was on his way to the place where he work and that he will sort out the issue to allow us to use our telephone when he get there. We received 2 SMS’s to say that they are working on the issue, with no positive outcome. We have bought a new Telkom Instrument about a month ago, which was inoperable due to the fact that we are not connected and able to use the telephone. We never received any feedback until today (06/02/2020) Telkom service is BAD, VERY BAD.