TELKOM **** SERVICE

POOR service. App**** online for an upgrade on my contract on 2022/01/10 No feedback or Order number, only person telling me that order was processed. On 2022/02/02 (17 working days) person confirmed that order is processed, and device is out for delivery. On 2022/02/08 Spoke to Nandi from Telkom who again confirmed that the order is completed, and that the device is out for delivery. On 2022/02/22 Spoke to Ntombizodwla who told me that my upgrade does not reflect on the system and that I need to apply again. She also confirmed that Nandi did make a note on the system that my enquiry was only to follow up on my upgrade. Still NO PHONE need to wait another 10 working days.