Telkom - **** Service - 2 days without internet and no est. time

We have been without internet since the 13th of January - early morning. We have reported the problem and we are just given the same answer that a technician has been allocated. It is now one day later and no one has come back to us or told us when it will be up again. We are working from home and we need the internet. This is frustrating when customer care does nothing to really find out what is going on.