Telkom service

<p>I took a huawei wifi router which was on special. I was told I will not pay contract fees since it was on special. Telkom told me I will pay R199 per month. Come month end they debited +/- R600. I enquired,they told me contract initiation fee and stuff. I then explained that according to what a sales person I was not going to pay since it was on special, there were no initiation fees involved. Which later they agreed.</p> <p>I asked them to reverse they told be they will get back to me which they never did. I had to reverse it with my bank and now my case was pending. Secound month they closed the router. which I never had a problem because they said they were investigating. They never got back to me. I made several means to request the progress with my case, they keep on promising to get back to me. I left for holidays and this year I called they told me they have closed the contract then I must pay R1800 of which in that R1000 was for the cancelation fee for the contract they decided to close without solving the problem and without informing me. Should I have not called I would have never known. I wrote to them on Face book trying to get their attention they never got back to me. I called again on the 5th January 2017.</p> <p>I spoke to Mbalentle Mate at 14;02 who promised she will do investigations and get back to me. Until this day I have not heard from them. Yet this money accumulates without me using the internet. What makes it worse I must run after them.</p> <p>I even asked for the voice records between me and their sales person but they told me I will need a lawyer to get them. I went to their branch in tygervalley several times but they told me they are dealing with sales only I must call 081180. However when I call they never resolve my issue.</p> <p> </p> <p>I am angry with Telkom they are croocks also their 10GB data disappeares with in 5 or 10 days. How come so when you have 5G to use during the day and another 5GB free at night and you are at work 8hrs leaving the router off at home. I asked also for my the listing for usage they refused.</p> <p>Why can I not have an explanation for this? I am angry for wasting my time running after them.</p>