CR
Charles R

1 reviews | Active since Oct 2010

30 Sept 2015, 20:28

Telkom Service

I went to Telkom Mobile in Tygervalley today for the Prepaid Internet Starter Pack + D-Link 3G MiFi Router just to find out they don't sell it and a person has to go to a Telkom Direct store? Why don't you guys mention this on your pamphlet otherwise everyone will drive through to a store and just get the same info?<br> <br> I also ended my cellphone contract by my previous provider which will be done the 28th of October when I wanted to move over to Telkom Mobile to the SmartPlan 50 contract (Sony Xperia E1) which has 50minutes and 500mb data a month x24 months for R69. At the top of the adverti*****t it shows a * next to the plan option and if you read at the bottom of the page it says you get an additional 500mb per month for 24months. <br> <br> The store manager told me no its only 500mb for 24 months. The additional does not mean an extra 500mb a month? This I don't understand as I know how to read and \additional"means an extra 500mb then. If it was an adverti*****t fault then you need to supply what was advertised. Can someone please call me and explain as this was what was advertised otherwise I would rather join one of the other networks.<br> <br> """

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Replies (1)
Telkom
Telkom's reply01 Oct 2015, 00:06
Official
Hello JustACust,

Thank you for making contact.

Please note an email was sent and we wait your response for further assistance.

We do apologise for your experience.

Your social media ref: SM151062.

Regards,
Boitumelo
Telkom Social Media Team