Telkom servic

Reimbur*****t on my account has been taking more than 2 weeks. I first contacted them on the 29 August to cancel my account and ask for reimbur*****t. After speaking to 4 agents and after receiving an SMS on Friday 9Sept no reimbur*****t was paid out after all of the agents said 72 hours. When speaking to an agent this morning she informed me that she can't pick up the ref number and the system is down she needs to call me back. This is absolutely unacceptable how do you run a business if you cannot make good on what you said. The amount is over R3000 how long should a person wait. The call back services is another can of worms, you will get the call but nobody talks to you or they put down as soon as you answer.