1 reviews | Active since Feb 2015
Telkom...seriously again!
<p>So once again my line goes down. The problem was resolved some time ago after being without a telephone for two (which I probably have to pay for a non existent service). The line also needless to say was still crackling so no sane person would be able to hear let alone use the phone line. Now I try log a call via Internet, says an sms will be sent shortly, get the sms which then says "unfortunately your request could not be completed. Please call 10210" oh and what a surprise that line does not work either. So Telekom please explain how one logs a call? If you can't deliver a service then what am I paying for?</p>
HI leahb
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have reported a fault on your behalf and generated the following fault reference number. 868CRK300317. Please note the root cause for the current issue is in fact 1000 pair underground cable has been ******. No ETA for the cable replacement as yet.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI leahb
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have reported a fault on your behalf and generated the following fault reference number. 868CRK300317. Please note the root cause for the current issue is in fact 1000 pair underground cable has been ******. No ETA for the cable replacement as yet.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
It would be appreciated if I can get feedback on the progress of this query
If this persists, and not going to be resolved this week. Please supply me with instructions and contact details to cancel this service. As I will need to investigate other options for a service provider that can deliver
It would be appreciated if I can get feedback on the progress of this query
If this persists, and not going to be resolved this week. Please supply me with instructions and contact details to cancel this service. As I will need to investigate other options for a service provider that can deliver