Telkom seriously????

I have been trying to upgrade my home telephone plus internet now for 3 weeks. 1st they went offline and could not complete the transaction blaming Eskom. 2nd Twee hours later I went back. Telkom's employee told me he did complete the transaction and he will phone me in 48 hours. "nothing happened". 3rd I went there again. The lady took my number and *** called me and told me that someone will phone me. "nothing happened". 4th I went there again. Now the lady told me that they are out of stock blaming the Corona decease. She told me to call 10312 and ask them to help me. What the kjcnsnsk is going on???????