HW
Henri W

1 reviews | Active since May 2016

07 May 2016, 06:04

Telkom, seriously!?

My dear old Mum passed away seven months ago. I have been trying in vain to cancel her landline ( which is in my name) for all this time. I have written emails, visited the Telkom branch in Tableview and yet I continue receiving an account. Telkom is aware of this as a one of the staff members called me to acknowledge the cancellation. It smacks of poor management and controls. Please assist as this is now beyond a joke.

0
Replies (3)
Telkom
Telkom's reply07 May 2016, 12:23
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM231093.

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 May 2016, 12:28
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM231095.

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply07 May 2016, 12:28
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM231095.

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,