Telkom: Serial *****

Telkom have not moved my line to the holding pool, despite having spent over 3 hrs on telephone calls with Telkom accumulatively.

Today I logged on to the Telkom Web portal and still can't seem to even find the option to try do it. Also apparently the "cancellation policy" has changed, and now sending emails won't allow the instruction for cancellation to be process.

Telkom, you are taking money from your clients without allowing full control of their own products. I find this to be very unfair from a consumer point of view. Don't offer the service if you can not deliver all aspects of that service. We as a consumer are not protected when it comes to the Telkom organisation. Telkom is allowed to blatantly lie to a consumer on several occasions and still have no justice towards the fact that the consumer is left without any resolve.

I am directly referring to several Telephone calls that I have made to Telkom over the past week, where each call they had given me a different excuse as to why the line is not yet in the holding pool. Call conclusions ranged from:

• After initially requesting for the line to be transfered to the holding pool: Your line is in the holing holding pool. We can confirm 100% that it is done. • It takes 3 days for your line to go to the holding pool, it will only be in the holding pool on Thursday 13 June 2019 100% • On Thursday 13 June 2019, the order is set for today, so it will only be in the holding pool tomorrow. • On Friday 14 June 2019, The only people that can help you is the Openserve Holding Pool Department, Please call them on ********** 676. Telkom can not move the line to the holding pool, only Openserve can take the Telkom Line and move it to the holding pool. Then called Openserve and they say that this is not true, Telkom have ****, and they still can not even see the order for the move. • Contacted Telkom on the same day, apparently the order was processed but without specifying the reason for the order. So there was an error on the system. I asked them to please resolve, but could not because the supervisor was in a meeting. Provided me with the supervisors email: ********** however no reply to date.

Please just provide some truth in the matter, the information provided to me along this process was ever changing. I need to move my line, and I need it to be done asap.