Telkom sends Sean on Vacation

<p>Initially MbusoTelkom (The consultant from Canal Walk) said that if I don't get a response after two days I should let him know so that he could email headoffice.</p> <p>"Let's leave a papertrail" he says.</p> <p>Well ensure that we cover ourselves.</p> <p> </p> <p>When I did tell respond to him he asked me to send through another nank statement.</p> <p> </p> <p>Apparently the three times that I provided my bank statement to the store was not enough.</p> <p>Did you delete the emails?</p> <p>where's your papertrail Mbuso?</p> <p>where's the three bank statements that I produced in store Mbuso?</p> <p>I've now received two private responses from Telkom.</p> <p> </p> <p> </p> <p>I've now received two private responses on hellopeter.</p> <p>Both stating that the problem will be resolved.</p> <p> </p> <p> </p> <p>Launa assured me that she had escalated my problem. She even gave me a call and an email. After which she apparently lost her email password and couldn't respond any longer.</p> <p> </p> <p> </p> <p>Busi (I realised) sent the normal generic response.</p> <p> </p> <p>here's your reference number</p> <p> </p> <p>sorry for the inconvenience</p> <p> </p> <p>blah blah blah</p> <p> </p> <p>no call</p> <p> </p> <p>no update</p> <p> </p> <p> </p> <p>all of this information has been escalated to Sean</p> <p> </p> <p>(as stated by the customer care consultant who checked on their system)</p> <p> </p> <p> </p> <p>I've consistently expressed the fact that this error of my bank account details (on Telkom side) is messing with my credit record, which is preventing me from being able to study.</p> <p> </p> <p> </p> <p>Telkom.</p> <p> </p> <p>don't you want the future of this country to ups**** themselves?</p> <p> </p> <p>or do you not care because your people are sorted?...</p> <p> </p> <p> </p> <p>So Sean...</p> <p> </p> <p>Sean, Sean, Sean.</p> <p> </p> <p> </p> <p>after this 36 days of waiting you Telkom to correct their own error (not yet taking responsibility for the mistake or offering a sincere apology and explanation) you are sitting with my details.</p> <p> </p> <p>You have the power to correct this issue. </p> <p> </p> <p>The information has been sent to you twice over.</p> <p> </p> <p>WHY ARE YOU NOT DOING ANYTHING???</p> <p> </p> <p> </p> <p>What you don't understand is that your negligence is a very bad reflection on the company.</p> <p> </p> <p> </p> <p>What Telkom doesn't understand is this your HR department now looks as though they are unable to ensure the people that they hire is competent in doing their job.</p> <p> </p> <p> </p> <p>Telkom, you are a multinational company.</p> <p> </p> <p>IT'S YOUR JOB TO ENSURE THAT YOU ARE ABLE TO MANAGE THE LARGE VOLUMES OF QUERIES, ENQUIRIES, BILING ISSUES, ANALYSING WHO OS ACTUALLY IN ARREAS AND WHO IS NOT.</p> <p> </p> <p> </p> <p>Nobody should ever join Telkom.</p> <p> </p> <p>The volume of unhappy clients far outweigh the happy ones.</p> <p> </p> <p> </p> <p>I want reparations.</p> <p> </p> <p>I want it now.</p> <p> </p> <p> </p> <p>I'm tired of talking to people who have no pull. It's time to see the regional manager.</p>