Telkom Sending Customers Misleading Emails

<p>So after recieving an email from Telkom mobile stating that my contract is now due for an upgrade, I rushed down to Telkom Cape Gate to get it done.</p> <p>To my surprise the system showed that I was only eligible for one on a different date. After pleading with the consultant, showing him the email and forwarding it to him ("to show his manager"), he still couldn't help me (as if I was the one in the wrong).</p> <p>What makes this situation even worse was that he said I could switch over to a other plan at that moment but couldn't upgrade with new device??? Like how??? I drove all this way for the company YOU work for, that emailed me, for YOU to tell me that what "YOU" can't help me.</p> <p>I could see he had no idea had no idea what I was talking about, and just for a big company such as Telkom to do this (spamming consumers) is wrong and unnacceptable. They honestly think we as consumers are jokes and have time to drive down to their stores wait in a long queue just to be told they cannot help you. smh...</p>