Telkom sells the same upgrade 5 Times to the same client! WHY?

Today I receive another call from Telkom wanting to upgrade my existing fiber contract, the 5th time I am receiving the same offer! When they look at my profile surely there must be a note made that I have already signed up for the upgrade in April 2023.

Are the sales personnel at Telkom not trained to indicate on the specific profile that the client has been upgraded to avoid them having to receive endless calls making that exact offer to the client?

I would like Telkom to ensure tat when they do convince the client, to ensure the client and the sales person are both on the same page when it comes to the billing process. II was told I would only start paying the R499 from May 2023 but Telkom deducted the R499 and not my normal payment of R448.

After reporting it I was told it had been escalated and then received an email that it had been finalised but was never contacted or received and feedback or a refund either.

So how do you finalise a query without contacting that client? Or is that just the way Telkom does business? No wonder you are losing so many clients, incompetence damages your image and lying to clients is really not the way to go. Just incase your Public Relations Department is interested!!!!

Please take time to check which clients had been upgraded and don't let every sales person try to contact clients and waste their time!