DL
Dave L

1 reviews | Active since Aug 2015

03 Aug 2015, 09:34

Telkom sells ADSL service which they cannot supply

In The Honydew Manor / Ridge area Telkom has / is selling an ADSL service which they technically cannot supply. According to specifications the max distance from exchange for ADSL to work is +/- 4km. Our area is between 4.5km and 6km from the Honeydew exchange. <br> There are two issues <br> 1) Telkom web site says 2Mb ADSL is available in this area. According to their techies not possible<br> 2) Telkom are selling / has sold 4Mb ADSL to many customers in this area. <br> So is it not ********** of Telkom to sell or charge for a service that it is not possible to supply?<br> We are considering taking legal action jointly with other Telkom users in this area claiming refunds for what Telkom has charged us for years knowing very well that they cannot supply what they have contracted to supply.

0
Replies (2)
Telkom
Telkom's reply03 Aug 2015, 10:44
Official
Hello Daveflloyd,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team to look into this matter and further assist.
Your reference number is SM130902.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
***
DL
Dave L's update27 Dec 2016, 11:29
Reviewer Update

So going back to 2015

Still no reply