TELKOM SELLING NEW PACKAGES WITH FALSE PROMISES.

I recently received a call from Telkom offering to upgrade the speed of my Fibre line at no additional cost. I made it clear that I was satisfied with my current speed, but the agent assured me that the new line would be faster and repeatedly emphasised that there would be no extra charges. After reluctantly agreeing to the offer, I received a new modem, which I installed myself. However, at the end of the month, I was shocked to find that my bill had increased. When I called to query the charge, I was told I would need to return the modem and that they would downgrade my package. I am extremely disappointed by this experience. I feel pressured into accepting an offer under false pretences, and Telkom has shown no willingness to resolve the issue fairly.