Telkom & SellDirect

<p>I was contacted on the 22nd of August by an agent regarding a FreeMe plan for R139.00 per month. After a lengthy discussion, I accepted, but at no time during the conversation, was I informed that I would get a new number and that it would be a new contract. I was under the impression that this plan would be added on to / merged with my existing contract/number. If you listen to the recording, you will hear that I questioned the agent what I would pay a month. I asked him if I would only be paying R139.00 a month, nothing more, and he agreed. This was not true – I have to pay R139.00 for the new package and R149.00 for my current package a month. He even compared packages with me so that I was led to believe that it was an add-on / merge to my existing contract. I even asked the agent if I was to be penalised because I had upgraded 6 months ago. I know that you can be penalised when you change / upgrade packages before the end of the term. He said no, so I was convinced that I would be receiving an add-on / merge package. When I was contacted on Monday by the SellDirect agent, he mentioned to me that there was no SIM package, so again I assumed that this was an add-on/merge. When I received the parcel, I opened the package and there was a SIM and a phone. I installed the SIM in the phone under the impression that a new SIM had been issued (for my existing number) with the add-on/merge loaded on. I was contacted for SIM activation by SellDirect and I assumed that it would be for my existing number and I was not informed otherwise by the agent or given the new cell number.</p> <p> The phone call lasted 16 minutes and 17 seconds (the phone call came through at 13h44 on the 22nd of August 2016) and I asked loads of questions regarding this and I cannot recall at any point being told that this was an entirely new contract and number. I have no use for 2 cell phone numbers and no use for an additional cell phone contract. I can afford 1 (ONE) package only. Why would I use 1 number and package and when this runs out, use another number on another package….that does not make any sense at all. I use my cell phone for business (self-employed) and that would confuse my clients. The agent even asked me if I had my old Vodacom number and I said that I did not and I had allowed it to lapse. I am also still waiting for the agent to send through the terms and conditions on e-mail as he promised on the 22nd of August. He even mentioned his supervisor would be sending this through.</p> <p> What happens now because I do not want 2 numbers and I do not want a very expensive Hauwei phone? How can this be resolved because I was sold something different to what I have received. I have opened both the phone and the SIM but the phone is unused. I have been trying desperately to phone SellDirect, but the calls gets cut off. I went on the internet to check their contact numbers and find that I am not the only one trying to contact them. This sounds fishy business and I am not a very happy Telkom customer at the moment.</p> <p> Please advise urgently as to how this is resolved.</p>