telkom / sell direct

This review mostly applies to Sell Direct Marketing however, it does not seem that you can get a hold of them and because they phone telling you they are calling on behalf of Telkom I think that Telkom seriously needs to address this issue. Just googling sell direct brings up hundreds of complaints from unhappy customers for this selling agent. Surely you people should by now realize there is a problem here. I logged a complaint case ********** 4 with telkom only to be told when i called again that it was closed because its not their problem its sell direct that has to deal with it. I wasnt notified it was closed or given any feedback, it was simply closed and found this out when I called telkom again. But then when you try to reach sell direct, nothing. really? What are we supposed to do then?

I have numerous deals through Telkom and Sell Direct. The sales person who calls you is so quick to promote items and throw it your way, giving you false information, selling you products that is not worth half of what they say to you on the phone. The marketing agents are a bunch of *****, scheming people out of their hard earned money, binding them to that contract for 2 years.

Their call centre is a **** line that does not even work. Email addresses either don't work or don't get responded too. I question whether there is, in fact, a call center in existence at all and how they are even able to operate legally. I have never ever had such bad service in my entire life. The fact that Telkom actually deals with them as their selling agent is pathetic. You cannot even give us proper details on how to get a hold of them. How is that even possible? No amount of raising complaints makes any difference what's so ever. And like all my other queries, this one will probably get no where as well.

I would just like to point out that once my contracts come to end, I will NEVER be renewing with Telkom or Sell Direct. My cell phone, husbands cell phone and home internet will be done through a completely different agent! As it seems that, this is all the power we as consumers have as we cant do anything while bound to a contract with you people.

After logging a sales query for uncapped ADSL, I get a phone call from a gentleman telling me that having 100 gigs day and 100 gigs night time data will be over enough for streaming, gaming and running my entertainment centre. And that after 100 gigs there are, in any case, consumer usage policies that slow the internet down so uncapped is not worth my while. Well, my ignorance on the subject was clearly musing to this gentleman, as I fell for it and then realized what ******* this actually was. Tell me, is preying on technology ******** people how you make sales? Getting them trapped and then having no follow up method or escalation process? I fail to understand how human beings can operate like this. They stooped me into deal costing R749 per month for 100 gigs day and 100 gigs night, where there was a adsl uncapped deal for R899, why wasnt I given this option when this was what I requested in the first place! and got told its not worth it!

I hope by posting here, if I get no response, atleast I can help a fellow customer from getting trapped like I was.