TELKOM SELF SERVICE IS AN ANNOYANCE IF I CANT GET HELP EITHER WAY

i've been trying to link my accounts online via the telkom website as i have an outstanding bill i urgently need to pay or else my credit score will go down and i will be forced to pay more than im owing,but it seems none of the websites telkom offers allows me to get a breakthrough,ive tried creating other email accounts to see if i can link my telkom account with them but it still doesnt help,ive already called the call centre and spoke to the consultant that says this is the only way i could pay my account,but what if all their self service servers are down at the time,are we supposed to wait and suffer because they wont allow us to pay via the bank?? please help ,i was threatened that this arrear will be taken to the lawyers and my service will be suspended if i dont pay