Telkom seems to pay agents to sit around, stuff **** up, lie and still pay them

If there was a -80, that is the rating I would give them.... I booked my Telkom and ADSL line to be ported to my new flat. When you book the port, you choose the line cut off date (28 Feb 2018) as well as the installation/ reactivation date (01 March 2018). However from previous experience, I wanted to have the Technicians contact number, to confirm what time they will be arriving on 01 March, so I can arrange to take the day off work to get it installed, as I am on call for work on 01 March.... I called the call centre again (after the previous call centre agent (Glen- who sounded stoned, so lets call him Glen the Stoner) never called me back like he had promised to do on 14 Feb 2018, only to hold for 30minutes and not get through to anyone to speak to.. I contacted them on FB, they took ages to reply so I called the call centre again. Managed to speak to a lady this time, and asked her to have her Manager call me back as she didn't know what my predicament is even though I explained it to her over 3 times.....No Manager by the name of Linda ever called me...Surprise surprise... Then yesterday the FB agent (MJ) said someone would contact me, still nothing...After I requested a Manager call me, I was now just told by (Anele) that the installation has been scheduled for 26th Feb 2018....I won't even have access to the flat before the 28th Feb....Which is why I didn't request it to be done on the 26th of Feb.....I even gave them the reference number...So how can that be misinterpreted...This is EXACTLY WHY I did the request online because then everything is in writing and clear, but even THEN you guys don't seem to get it right!!!! HOW, I DO NOT KNOW!!! I have explained to every person I have dealt with what the situation is, and WHY this needs to be done correctly...Yet all that happens is your agents make up their own back stories and catch on their own ****, and change all sorts of information that I DID NOT REQUEST TO BE CHANGED, and then say they will get someone to contact me, and then just don't....The more clueless people I deal with, the more this stresses me out. Which is why I wanted the Technicians contact details in the first place, because I know how unhelpful and lazy 99. ********** 9% of Telkom agents are. Give me strength!!!!!! A Manager best contact me real fast.