TELKOM SECURITY QUESTIONS ****

I tried to apply for Telkom's online 1TB home internet deal, after spending 30min of me give my details to the agent, with a terrible line, agents dog barking in the back ground, child crying in the background, the phone call drops?

Two days later i contact Telkom to question what is happening with my application. At this point the agent lets me know that i failed the security questions and that i must proceed to the nearest Telkom store to sort the matter out.

I arrive at the Irene store, where the sale consultant informs me that this matter can not be dealt with instore as the deal is a online deal only. She the proceeded to contact Telkom's call centre, hands me the phone and says i should proceed with the agent. This time the agent strait away confirms that i have failed the security questions and can not apply of 6 months.

As a financial accountant, commissioner of oaths, tax practitioner and director of a large HVAC company, how can i be flagged for possible ***** as the agent tells me.

Surely something is wrong with the way the security questions are dealt with!!!