Telkom secunda worst service ever

So i have moved to a new address on the 1st of May 2018 and on the 15th of May 2018 i requested to have my telkom adsl line moved etc to the new address... Its the 22nd of August 2018 and still nothing has been done... I was given 4 different dates that the wifi would be sorted and everytime it is cancelled with excuses such as " we dont know why it is cancelled the system jus cancelled the job" .. Im paying R800 per month for wifi i dont have... When i asked if my account would be credited for the money i paid for wifi i dont have, i was laughed at and told that my account would be credited with one rand (with a smirk on her face) .. Today i phoned again and was told i would not be credited, that there is no date again to have the wifi sorted to my new address, that the line will not be suspended untill its been put at the address, that there is no wifi in this area ( which is funny because i can pick up my neighbours wifi signal, and my boss stays 4 houses up from me in the same street and has a 20mb/s line) and that they cant assist me any further...when i asked to cancel the line i was told there is a 60 day waiting period and that i would have to pay to have it cancelled and that the R800 i pay per month for nothing cant go towards ending the contract etc.... Evertime i go into the branch in secunda im met with the same service answers " we dont know" or " we cant help u"... Ive laid complaint, which helped absolutly nothing and ive even spoken to a director at telkom who said he would resolve the matter ( 2 months ago) and nothing is being done...