Telkom Secunda

Our internet has been down for a full week. Reported on the SMS line a few times and then you get an SMS back saying that the issue is resolved, but still, my internet is off. Talked to one of the agents and they told me to go ask for and IDS Simcard. So I went and ask for IDS line and they explained that I will have to pay 2 lines in full every month. Makes no sense why I have to pay for 2 lines but only one works.