Telkom Secunda - completely unprofessional

I app**** for an ADSL line to be installed on 2 July. <br> <br> Confirmation was received in the form of an SMS for the scheduled date (1 week later), and was reconfirmed with multiple sms's from Telkom indicating the time and date in the following days. The appointment of course was during working hours, So I had to plan leave to ensure someone could be home when the technician came out.<br> <br> On the scheduled day they failed to show up (bare in mind I had already taken leave specifically for this). After following up they moved the date to a week later (14 July). Again they did not bother finding out if it was a convenient time, and sent a bunch of sms's to confirm and reconfirm the appointment. And surprise, they didn't show up, again. <br> <br> Today is the 20th July, and the 3rd time this has happened, which is incredibly unprofessional, considering they expect all of the effort to come from their customers, who must pay them for their \service".<br> <br> Really pathetic.<br> <br> """