1 reviews | Active since Feb 2017

14 Feb 2017, 19:43

Telkom Secunda

<p>I have been a loyal ADSL customer for more than 5 years to date. Firstly I was put on a 4Meg line for two years and never reached 2Meg - this was corrected by downscaling me to a 2Meg line and a refund.</p> <p>My line has been steady for a year an then all hell started. My ADSL will be on foronly a week or two a month and when it is on it is so slow then after calling Telkom 10210 every hour during business hours for two weeks my line became steady running at 1.92Meg, not for long. Now my line is up and down, it shows a connction speed of above 4Meg on my router settings and the speed test shows anything between 0.5 and 1.5Meg but cant do anything. I have called and logged noumerous faults and even send Telkom mails directly but to no avail. I get a message saying the fault has been cleared - why then cant I even open a Youtube clip that is 380p and 3meg big???? Even at 1.89Meg I cant open anything.... When will Telkom wake up? When will we receive higher speed lines????</p>

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Replies (3)
Telkom
Telkom's reply15 Feb 2017, 08:11
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our ADSL Team, please privately reply with your affected number and ID number.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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Best regards,

's update16 Feb 2017, 12:19
Reviewer Update

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Telkom
Telkom's reply17 Feb 2017, 10:52
Official

Hi quintin-labuschagne

We so sorry for this, i just changed your profile port and activated fast path on your line, please reboot your modem and test again, then inbox us feedback.

Kind Regards

Tumelo

Best regards,