Telkom secret department

I have spoken twice each to Telkoms mobile and landline call centres, that's 4x holding on in queues for average of 2 hours listening to that ridiculous music and each Department tells me that only the other one can deal with my problem!<br> <br> The problem seems to be that I have a Telkom 'mix' account in that I have fixed lines and mobile services under one account, and none of the people I spoke to knew where this department was or even if it exists!<br> <br> My issue is that one of the above my 3 Sims is blocked, and in trying to resolve the issue yesterday (I'm sure their records show this) all my airtime (100mins) on another Sim was used up while holding on for 10210 :(<br> <br> So I am hoping that they can get the one Sim unblocked and the other re-credited with my airtime please?<br>