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Williem Abraham Du Plessis
1 reviews | Active since Nov 2013
24 Jul 2020, 15:44
Telkom second complaint on my account and cancelation
I stil very unhappy with Telkom accounts. I complained previously about the same thing and is not assisted. I recieved an e mail from Angelo Nathanael Pillay on 29 June 2020 to supply details of my Telkom fibre line to cancel. I responded with all the details and sent a follow up e mail to ask if my account is closed and my complaint is attended to. I did not even receive a response on this. Today I recieved a message that I am handed over to Telkom collections agency. I called them and explained again my concern. I would really appreciate it if this can be resolved.
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Williem Abraham Du Plessis's updateReviewer Update
25 Jul 2020, 08:50Now I am not just disappointed, I am angry. Clearly Telkom has no respect for hellopeter or their clients. Not only did they ignore my plea for assistance, they just take money from my bank account without my concent. I do not know if I must complain about my bank now as well but HOW do you just take money from a bank account, as much as you like without the account holders concent? How is this possible? After I called Telkom's collectors and explained to them the situation? I still do not agree with my account and still not able to cancel my account.
WADP
Williem Abraham Du Plessis's update25 Jul 2020, 08:50
Reviewer Update
Now I am not just disappointed, I am angry. Clearly Telkom has no respect for hellopeter or their clients. Not only did they ignore my plea for assistance, they just take money from my bank account without my concent. I do not know if I must complain about my bank now as well but HOW do you just take money from a bank account, as much as you like without the account holders concent? How is this possible? After I called Telkom's collectors and explained to them the situation? I still do not agree with my account and still not able to cancel my account.