TELKOM SE ****!

I paid my account last week thursday! I then phoned after 48 hours and made sure that the POP was received and that the account is now settled. I spoke to Shaneez Jacks so that i can get my closing letter and my credit profile updated. She opened a ticket REF***1 and told me it will take a while to receive my closing letter for the paid up account. Yesterday i receive an Email stating this ticket has now been resolved. But yet i am still waiting for my letter that states my account was paid and closed and my profile has been updated, now i have sent numerous mails and Whats app messages to Shaneez with no response whatsoever. I WANT MY ****ING CLOSING LETTER! HOW CAN YOU SAY THE TICKET HAS BEEN RESOLVED IF I NEVER GOT WHAT I ****ING ASKED FOR ! I WANT ****ING ANSWERS TODAY. WHY ARE YOU SO ***********??? BECAUSE IT IS GOVERNMENT OWNED THAT IS THE ****ING REASON!