telkom se p......

Wow, I'm not even shocked at Telkom's ****ty service and some staff members who are clueless and don't follow through with anything they tell you over the phone. I paid my router in advance as I had one month left of my contract, I was in the mall in canal walk and they had an agent call me, he then picked it up on the system and told me that everything is resolved and the account would be closed and he would send me proof, did he? no he ****ing did not and now after all these months they hit me with a bill of R800 for something that hasn't been used, So how the hell do you come up with these figures when I paid it up already and this was supposed to be closed. Many people have complained about staff *** attitudes and your *** service yet you still remain afloat in this *** pandemic, get your **** together and sort out my bill as I'm not liable for this *** due to your *********** staff. Spoke to a lady on November 4th, 2021 at 14:15 Ntombizonke Nkosi who said that she would escalate and send me an email so I hope she keeps her word and follows through because this is borderline ridiculous.