TELKOM Se Mase

Can someone please do something with Telkom, their Service really sucks to below ZERO.

Poor Customer Service online / stores due to making you hold on a telephone /cellphone for almost an hour just to tell you...(please hold for Technical Support and wait another 35min to an hour for the Support Dept to tell you you need to activate your SIM at Store... Really? TELKOM could not tell you this over the online purchase or Support.

They do not even ask you if there is anything they could help or assist with before transferring a person to another Dept where you wait for another few munites?.

We get to the Store, only to know that only x4 Customers are allowed in the store. However, the Branch staff members are about x6 staff members with no social distancing and visors at Counters. (How did they prepare the Store for COVID-19?

The TELKOM agent who assisted us (tried to assist us) was not helpful enough, he explained himself over and over with the same reasons to why we can't return our order via Courier through the Branch, but that's what the Support Centre told us...

I tried to make him understood that this is why we are here...but he insists that the Branch can't assist us with returning the Order and that we must give TELKOM Support a callback. That's when I really got a bit frustrated with the agent as he could not think to give the Support Centre a call from the Branch. (least we both know where we stand and no one wastes their time running around)

After I have raised my voice to him, only then he realised how upset I was at that point. Really, least say or make a statement to let the Customer more relaxed by saying that they will give them a call and listen to what is the proper procedure. (Took him a while to make that decision) Rolling my eyes.

After a few minutes making us wait instore, he finally returned to the floor and to us stating that the Support Service are not available on Sunday's. For Heaven Shake, send this guy home before I lose my marbles with him.

Then the Support told us this morning, that we can't send the Order back as it would take up to 30 days before it would reach them and we would be liable for the month's payment. (Terms and conditions state that we can CANCEL the order within SEVEN (7) days if we are not entirely satisfied with the product, well...we were not after a day of receiving the order from TELKOM, simple reason to why...waited 55min to get hold of Support to assist with activating our SIM.

We had experienced bad Service from TELKOM in the pass...thought they would step up their game after 32 months. Clearly not.

I need someone from TELKOM H/O to give me a call back soonest before I send a copy of this complaint via Social Media.