Telkom se gat!

I signed up for a Huawei P8 Lite with my wife over a month ago at Telkom in Cresta, soon after I was told we had been approved however they do not have stock of the phone but if I took certain forms to another branch who has stock then we will be able to get our phones. I then went to Northgate who didn't have stock, then to Clearwater who didn't have stock I eventually reached Sandton who said they have stock however my wife's details NOR mine were on the system and that no process had even been started in order for us to get the phone! Let's remember I have waited a MONTH so I am now highly annoyed! I then asked the guy at Sandton Telkom yesterday to start my process and my wife's so we could get the phone, I was told by today we should have our phones, this was another lie. Turns out Telkom in Sandton have now misplaced our forms and cannot tell me what is going on. This service from Telkom is complete ********! Oh, I have a separate phone contract with Telkom however I find out yesterday that on the system I have a pre paid number yet I am being debited every month for a phone *** Telkom!?