Telkom *****s up once again

Two weeks ago i made an online order for a fixed line and adsl from Telkom.I received a call from an agent to complete my order and was told that everything is set and i will receive communication via sms and email to confirm my order. After i had not received feedback as to when the actual installation will be taking place i sent an email to inquire how long the installation process takes. I was informed that i need to call the 10213 number , which keeps you on hold for almost 10 minutes before you get helped , and after doing so was told that my order is on hold due to me needing to make a advanced payment of R700 first before the process will be completed. I was never informed of this online or by the agent i spoke with first which had me shocked and confused at first and i then decided to try and salvage some sanity and then asked what the next steps are. I was told that it was an error on Telkom side not to inform me of the amount to pay first and unfortunately it was a 'system' generated requirement and there was nothing they could do. I now have to wait until i have the funds available as this was not calculated in the budget . This will now take an extra few weeks and after payment is made it will probably take another few weeks to get them to come out and complete the installation. This was not an oversight on my part but a mistake from Telkom and i am being punished for their errors. Disgusting and appalling service.