Telkom schedules a call out and don't pitch

I ordered a new line to be installed at my home and everything was finalized on the 30th of October. I received a message last week ( 2 Weeks later) to confirm my installation to which I rep**** and confirmed. So on Friday the 13th of November, the date that they were supposed to show up, nobody showed or contacted me to notify me that they were no longer coming. Today I contacted Telkom to ascertain the reason they didn't show up and ensure that installation will take place this week, but no, I was informed I am now scheduled for installation in December? This is pathetic service towards a new customer. How do they expect me to wait more than a month for service delivery?