Telkom Scandal and *****

I went to Telkom canal walk in end of September and their consultant assisted me to do my cancellation of my Telkom line online and the cancellation was submitted. She explained to me because my deposit of R700 is on their records when i opened the account for the line they will deduct the outstanding settlement bal of R441 and credit me with the difference to my account. nearly 3 weeks later in October i received an sms stating i should pay the R441 before they cancel my line i called and emailed them and they promised to investigate up and until today they have not cancelled my line which i disconnected end of September from my property. They keep sending me a bill adding more funds to their benefit **********ly and have stole my deposit money. I send twitter, i send to Consumer protector and Icasa. They gave me this ref. ********** 85 in the week stating they are still investigating and its already 3 months. The new Customer Service Head Serame **** to clients through media stating all these cancellation etc requests will receive priority! How is 3 months priority Mr Taukubong. Stop trying to hide behind your desk and address these major client failures. Empower those callcentre agents that read from a screen abd act like they care and seem to help. Not even their supervisors are available! You disgust me Telkom and i wish SA can see that everyone must cancel their Telkom lines. Stop *****ing from South Africans. I want my money and my letter of account paid in full and closed!!