Telkom ****s the Consumer with R399 home wifi

I opted for telkoms R399 home and Wifi .I continuously had installations problems where the router and line would just go ff completely .After 2-3 weeks this was eventually attended to ,with telkom being in fault but i must pay for a service (******).I then do not get debited on bank ,and the account is in arrears which is incorrectly billed to start out with .A R350 ****le is added to the promotion package which is apparently deducted but don't receive invoice .I go to a telkom branch at Walker Drive Port Elizabeth and I pay the amount the consultant tells me to (over R700) ok so now i would get billed and debited correctly ??? I don't know as i don't get the invoice anymore sent to my mail adress .I get a sms stating all this amount owing but don't get debited correctly.Been suspended with answers from Jan 01 but must pay for JAN service what the F.l want them to send me invoices so i can track my usage and account.USELESS LOT