TELKOM ****S CUSTOMERS

I entered into a wifi contract and after two devices that did not work, I cancelled the contract legitimately and have the documentation to prove it. Then suddenly two months later they started debiting my account with R56.40. My bank co-operated and reversed it each time they submitted it. Now I received a bill from them, nearly four months later with a credit for the R56.40 and a charge \termination penalty"of R653.00. Are they totally mad! They could not provide the service I signed up for so why must I pay for termination and some four months later. Back to the bank to reverse the UNAUTHORISED debit order each time they send it through to the bank. This debit order business has to be managed better wherein banks ask to see the authorisation. They charge us the customer huge charges and must take accountability. I have had no responses to my numerous messages to Telkom since the first R56.40 debit"