Telkom ****s Clients on Upgrades

M Bonano - The Sales consultant quickly did my upgrade on Saturday 31 August 2019. He said there was only one available handset for the deal I wanted and it is reserved for another client. I didn't quite understand what that meant if a client in the store wants to upgrade she must be told about internal affairs. Bonano also made it seem like he was doing me a favor to upgrade my contract as he was not going to give me the phone on this day to "save me" from paying a pro-rata for the phone. His words were, Telkom would charge me R800+ for having the phone for just one day before the new month began. he said i would be paying for the phone. So, my best bet was to upgrade on this day as he will be receiving stock on Tuesday, 3 September 2019. We made an arrangement that since I work in Sandton, my partner would collect the phones. My partners arrives, Bonano ignores him and assists other clients until my partner's ticket gets called and he gets assistance from someone else. Had Bonano informed us that there's a possibility the phones may not arrive by Tuesday, we would have made a different decision. Now Telkom wants to keep my phone and charge me the whole month for a phone I didn't have. If Bonano was honest instead of rushing a sale that took an hour for me to just get one lousy piece of paper by the time I walk out of the shop. All because he was preaching to the converted, telling me the specs of the phone I already researched and had my mind made up by the time I walked into the shop. This is besides Telkom failing to updated my name on their system. Since I ported my number from Cell C, Telkom has address me Mr Omar Valdez and fails to correct my details on their system. I understand phones being reserved for clients to mean first come first serve. I want my phone by the end of this week. Otherwise, can Telkom cancel the upgrade and contract so I can go somewhere else. This is not negotiable. Your service is pathetic and so too is the network. I just stayed coz I like you FreeMe packages, they work well for me on a monthly. As for the rest, it leaves less to be desired.