TELKOM ****s business clients out of money!
<p>I have multiple business lines I have to cancel. We are a call center and recently moved premises. Our new lines are up and running but it’s IMPOSSIBLE to cancel the old lines. Telkom *****s money from businesses by not responding to cancelation requests. Businesses are forced to cancel via email while Telkom simply does not respond…</p> <p> </p> <p>I went to the Telkom branch at Clearwater Mall. I was told that I can’t cancel my business lines from the branch and have to send an email to Telkom. I expressed the seriousness of the cancelation as its multiple lines. I was told that as soon as I email the provided email address, a consultant will contact me immediately and arrange the termination of the lines.</p> <p> </p> <p>I have been emailing this email address almost daily. I have not received a single response. This means the next billing cycle I will have to pay again, and then they have a 30 day notice period after that. Basically Telkom is *****ing money from my company by not responding to my termination requests. Telkom is a **** company, you are very quick to take my thousands of Rands I spend every month on telephone services but when it comes to cancelations, Telkom is nowhere to be found.</p> <p> </p> <p>I believe we have adequate proof that Telkom is *****ing from us. I have kept all communication I sent to your *********** team. I will report Telkom to ALL the relevant authorities. You can’t force clients to cancel via email and then blatantly ignore messages. As a result of your shady business practices we have to keep paying for a service we do not use. Any regular company that operates like this will have their doors shut!</p> <p> </p> <p>Well done Telkom, you are the biggest ***** in South Africa! I will make sure I tell as many business owners as I can about your business practices.</p> <p> </p>
BUSINESS CLIENTS & CALL CENTRES BEWARE OF TELKOM!
I have sent so many emails to cancel multiple unused business lines it's ridiculous. I have posted on Hello Peter, I have posted to your Facebook DM. I have sent daily emails to your complaint department & services cancellation etc. Nobody is getting back to us! Full ignore mode from Telkom: AI **********
WHY ARE YOU MAKING IT IMPOSSIBLE TO CANCEL BUSINESS LINES! IT’S ********* BUSNINESS PRACTICE!
TELKOM IS A *****! You ***** from money from companies by refusing to cancel unused services! I went into the branch and was told they CAN'T cancel the lines. You con-artists can't FORCE clients to cancel via email and then simply ignore messages for weeks. You are wasting my time! I will post complaints on Hello Peter every opportunity I get until you CANCEL THE LINES!
Even your useless Hello Peter team does not respond to emails. I got a message from them after my last complaint. They asked me to send the list of numbers I need to cancel. I sent it immediately. No further response from them. Your useless Facebook team asked me to send the list of numbers I need to cancel. I have done this immediately. No further response from them. Looks like the entire company is rotten to the core. For a telecommunication company you have the worst communication in the world.
Always just investigating, never resolving issues. Get your house in order, no wonder people are moving away from Telkom faster than the ADSL speeds you falsely promise.
WELL DONE ON NOT CONVERTING THIS COMPLAINT TO A COMPLIMENT!
BUSINESS CLIENTS & CALL CENTRES BEWARE OF TELKOM!
I have sent so many emails to cancel multiple unused business lines it's ridiculous. I have posted on Hello Peter, I have posted to your Facebook DM. I have sent daily emails to your complaint department & services cancellation etc. Nobody is getting back to us! Full ignore mode from Telkom: AI **********
WHY ARE YOU MAKING IT IMPOSSIBLE TO CANCEL BUSINESS LINES! IT’S ********* BUSNINESS PRACTICE!
TELKOM IS A *****! You ***** from money from companies by refusing to cancel unused services! I went into the branch and was told they CAN'T cancel the lines. You con-artists can't FORCE clients to cancel via email and then simply ignore messages for weeks. You are wasting my time! I will post complaints on Hello Peter every opportunity I get until you CANCEL THE LINES!
Even your useless Hello Peter team does not respond to emails. I got a message from them after my last complaint. They asked me to send the list of numbers I need to cancel. I sent it immediately. No further response from them. Your useless Facebook team asked me to send the list of numbers I need to cancel. I have done this immediately. No further response from them. Looks like the entire company is rotten to the core. For a telecommunication company you have the worst communication in the world.
Always just investigating, never resolving issues. Get your house in order, no wonder people are moving away from Telkom faster than the ADSL speeds you falsely promise.
WELL DONE ON NOT CONVERTING THIS COMPLAINT TO A COMPLIMENT!