Telkom ******** me my money

On the 11th of October 2022 I bought a new Telkom prepaid simcard which I recharged with R230. On the 14 I recharged it with R12 again both the days I never received credit. I have been communicating with Telkom with hopes of resolving this matter and all the efforts have been unsuccessful. I am receiving empty promises and empty promises of refunds. I don't recommend Telkom to anybody and truthfully I have received the worst service from them.