Telkom ******** me my airtime

I bought a R75 airtime on the 28th of September to this date I haven't received my airtime. I bought it using vodapay I talked to a very helpfu consultant f vodapay and purchase was successful on their side. She tried to call telkom as I also tried couldn't get through a human being. I need my airte paid into my Telkom account. I contacted them via Facebook and Twitter, a machine answered with no help.