telkom ******** with the poorest service!
Let me first say happy 1 month anniversary of unresolved query.
My query with telkom started on the 18th of February and to this day, it hasn't been resolved and no one ever got back to me. I increased my spending limit to R100.00 on 18/02/2018 and purchased, 500MB FreeMe boost. The data was never loaded on my account, and still the R69.00 vanished into thin air, leaving my account balance on R31.00. I restarted my phone couple of times thinking it will be picked up as soon as my phone restarts, that never happened. I spoke to the following agents, few of which i remembered to take their names down. 1. Nhlanhla Dlamini 18/02/2018, who started the mess by sending my query to the incorrect department. 2. Nqobile. 3. K****tso Ndamase 27/02/2018 extremely rude too and not helpful, hang up on me after holding for a good +-40mins. 4.Percy Ndlovu 05/03/2018 was very polite and helpful. 5.Nosipho Mkhwa**** : spoke to her on 07/03/2018 and she promised that her busy supervisor will surely call me back before 18:30 that day. Now this agent was extremely rude to me. 6. Nhlanhla Dlamini - 10/03/2018. I was promised the issue would be resolved but nothing has happened to date. And on the 06/03/2018 i've emailed a cancellation of contract to Telkom and i got an auto reply that my request will be attended to within 21 business days. But after seeing reviews on Hellopeter about contract cancellation that were never attended to, i get a creepy feeling. It's only two things that i want from Telkom, either a full refund of R69.00 (not R68.50 as Nhlanhla advised) or my 500MB FreeMe Boost and i also want my contract to be cancelled. I will not let Telkom ruin my life, if my contract won't be cancelled on time, i will reverse debit orders and take the matter further. Am sick and tired of everyone at Telkom always passing the buck, and the most rude customer service agents. I've spoken to many call center agents before, and i must say, Telkom call center take the trophy for rudeness. Just like Telkom takes the cup for the poorest service. Am never gonna do business with Telkom, infact it must shut down. As soon as my 2 other contracts come to an end, am done with you. Had i know that cheap data means suffering like we do, i'd have stuck with MTN and Vodacom. You disgust me telkom.Con artists!********! Unprofessional!!!!
Phumzile P Moganedi