Telkom ****med me my money

Hello Peter. On the 1st of June I purchase airtime using my bank app. Money was deducted but airtime was never loaded. I phoned Telkom customer care from the 2nd of June until today. The agents have been telling me that I must email proof of purchase and they will escalate my case. I did send to them my bank statement, I sent it to more than 7 people and I was told every time that I would get a call before the end of the day. Even today when I called, I was asked to email my bank statement again. I wonder if it's incompetence or they want me to give up and stop calling them. I find it strange that everytime I get in touch with them, they tell me they can see on their system that Ive been calling and have been sending my bank statement through to them, but I'm still asked to send my bank statement even today, and the case is still unresolved. Telkom is a **** they **** people out of their hard earned money. A company so big *****ing from innocent citizens.