TELKOM ****MED ME. **** ABOUT SERVICES

I am very much disappointed with Telkom, I got a call from a Consultant that told me my package was coming to an end and I needed to renew with no changes made on my current plan, after emphasizing to him that I do not trust Telkom changes and that I am happy with my current plan. He went on to assure me that the calls are recorded and I should not worry - failing to renew will result in my plan being cancelled. He went on to confirm my package/plan and we concluded the conversation, minutes later I got messages from my bank with payment that I need to authorize which I declined as this was not part of our conversation. I decided to call Telkom today to understand what's the payment authorization is for - only to learn that the changes were not made as discussed however they changed my plan to a lower plan with the same payment which was not what was discussed or given consent on. I have been a loyal customer since from 2018 for this **** company. When I told the consultant that I do not trust him, he assured me by telling me about the recording of the conversation and gave me his name which is Michael Mpepa and his manager name Wasielah Jacobs called me using ***/0923 numbers. I am HURT and very DISSAPOINTED WITH THEIR LIES. They need to give me the recording of our conversation