Telkom ****med Me!

I've been having ongoing issues with my Telkom LTE connection for the last 3 months: my download speed would suddenly go down to 0.8 Mbps making it impossible to work (I work from home). Telkom sent guys out from the network department and after testing recommended that I get a new router (I bought the router I was using from Makro and was on a month-to-month contract). To get a new router I had to sign a new 24 month contract, which I reluctantly did. Guess what, same issue persisted even with the new router.

I feel like Telkom laterally forced me into getting a new router! I've been saying that the problem is network related but nobody listens to me. I've done sim swops and got the new router to prove this. Now I'm locked into a 24 month contract an basically have to live with the issue. Every time it happens Telkom just logs a new issue which takes 72 working hours (9 working days) for someone to START looking st it and around and around we go.

I'm beyond frustrated!