TELKOM **** THEIR CLIENTS

I am really dissapointed in telkom and i wouldn't recomend anytone who wants to take contract with them to go ahead or even consider them. July 2020 i took a contract of a morderm for data, then in June 2021 i upgraded the contract, no fees were cahrged whatsoever , the plan i upgraded to was also not meeting my needs as the data will finish within a week or 2 so in November 2021 i requested another upgrade mind you this was only 6 months into the contract , still like the first upgrade no charges of terminating or cancelling of contract. The funny thing that happened now is that on the 24th of June 2022 i contact them to tell them that i no longer afford the contract i have i would like to downgrade to a cheaper service as i saw it on their website. Guess what now that i want to downgrade they tell me of how i must pay the full balance of the remaining 16 months of the contract , i mean why i'm i supposed to pay a for service that i will not be using , the lady that did the upgrade said nothing about me having to pay the full balance of the remaining balance should i wish to cancel the contract, this is pure day light roberry because i'm not even cancelling the service all in all i just want a downgrade as i no longer afford the expensive service. It was goinbg to be understadable if they wanted me to pay a 3 months installments as a notice like any other company would do. As soon as this stupid contract of theirs end , i'm changing networks.