Telkom ****

I just took a contract recently with Telkom for Wi-Fi, I got data and within few days it was gone. I tried calling them to ask what happened, when they checked it was used on apps that I don't even have ( TikTok and YouTube) and others. They apparently opened a case which they said turn around time is 72 hrs. I tried making follow up since no one contacted me, the consultants only shift the blame and no one is willing to get me the solution, this month again same thing happened, data comes in and in few days it's been used up ( 10G) I called again and still the consultant is shifting the blame and cut the call, she claimed there is no way she can escalate the matter, only the client can escalate, I asked for the contacts to escalate, she gave me the email address only for my email to return. the 1st one I spoke to also gave the wrong number. I'm now supposed to pay for the data that I never used and no one is willing to get me the solution. I got the SMS to say your case has been resolved but no one ever contacted me and I never got my data back. 1st call I spoke to Rabelani Mulaudzi - Who didn't open the case as he said he would (according to the 2nd consultant I spoke to.) 2nd call I spoke to Neo Morake - whom also didn't do what he was supposed to do according to the 3rd person I spoke to. (case number ***4) 3rd time I spoke to Nondumiso who also claimed Neo didn't do what they are supposed to do and she couldn't wait to hung up. ( case no. ***1) In the main time I must continue to pay for the data that I'm not using and I'm not getting any help. For how long? there's always no team leader or manager who can assist and they cannot escalate but they all give incorrect info for me to escalate for myself. Email was also sent to *** (supposed team leader) but no one ever contacted me. I can't continue paying for what I'm not getting in return and it's the 2nd month now.

Thanks