Telkom ***********

My father over paid his account and had a credit balance. He requested a refund a month ago. He was requested to provide the bank details for the transfer. Everything was emailed and he was told he will be contacted and a reference was given. To date he has not received any money or a call to confirm the delay. He contacted them again on Monday, he was requested to resend the email as the department did not attend to the refund. The lady said she will escalate the matter and he will be contacted in 2 days... Still no payment or call after they confirmed that their SLA for queries are 2 days. My dad is a pensioner and he must contact their call centre and followup. They were told that he is a pensioner and he needs the money. It was also requested that a manager contact him regarding the bad service and delay of payment but guess what... No call from management